Customer service supervisor

Description We are offering an exciting opportunity for a Customer Service Supervisor in Sarasota, Florida. As a part of our team, you will be overseeing a team dedicated to providing outstanding customer service in the manufacturing industry. You will handle customer service for larger accounts, manage your team, and partake in training and client meetings. Responsibilities Oversee the customer service department and ensure the team delivers high-quality service to customers. Manage customer service for larger accounts, ensuring their needs are met efficiently. Train your team to enhance their skills and ensure they are up to date with the latest industry practices. Attend client meetings to represent the company and interact with clients in person. Handle growth transitions within the department, aiding in the transition from a small team to a larger one. Work closely with the sales department to ensure alignment of goals and smooth functioning. Use Microsoft Excel to maintain and analyze data for better decision making. Implement strategies for improving customer service processes and procedures. Maintain a detail oriented and professional demeanor when dealing with in-person customer service. Foster a positive work environment that encourages teamwork and boosts employee morale.This is a permanent position that will pay up to $70,000 depending upon experience. Please apply to Jane Gearhart if interested! Requirements The candidate must possess a minimum of 5 years of experience in a customer service role, with a preference for those who have supervisory experience. Proficiency in Microsoft Excel is required. Must demonstrate strong leadership and team management abilities. Excellent communication and interpersonal skills are essential. The candidate should have a proven track record of implementing customer service policies and procedures. Knowledge of customer service software, databases, and CRM tools is desirable. The ability to think strategically and to lead is a must. The candidate must have strong problem-solving and decision-making skills. A bachelor's degree in Business Administration or a relevant field is preferred. The candidate should have a strong customer service orientation with a focus on improving customer experiences. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .