Vacancy caducado!
Job Description YOUR LIFE'S MISSION: POSSIBLE You have goals, dreams, hobbies and things you're passionate about.
What's Important to You Is Important to UsWe're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen.Don't take our word for it.• Military Times 2021 Best for Vets Employers• WayUp Top 100 Internship Programs• Forbes® 2021 The Best Employers for New Grads• Forbes® America's Best Employers• Newsweek Top 100 Most Loved Workplaces• 2021 People Companies that Care• Fortune Best Workplaces for Women• Fortune 100 Best Companies to Work For®• Fortune Best Workplaces for Millennials• Computerworld® Best Places to Work in ITBasic Purpose To plan, manage, and direct the functions of the Credit Card Technology Solutions branch to integrate, maintain and improve Lending systems product development and technology. Provide innovative thought leadership to advise, recommend and execute changes and additions to systems capabilities, business solutions, systems architecture, systems integration, program additions, process improvements, and organizational capabilities. Analyze and adjust branch work quality, staff performance, systems, processes and procedures to meet goals. Serve as subject matter expert regarding branch functions, systems, policies and procedures. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.Responsibilities• Develop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectives• Manage and direct operations to ensure targets, service level agreements and corporate objectives are met• Oversee benchmarking and trend analysis to drive continuous improvement, elevate service performance, reduce costs, and maintain high operational efficiency• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements• Supervise business activities related to user acceptance testing with business stakeholders• Resolve escalated system production, testing and implementation issues; recommend incremental system solutions to mitigate and/or prevent system outages • Establish and maintain effective vendor relationships, monitor vendor performance, ensure adherence to service level agreements, and identify additional product strategies and opportunities• Collaborate with other business units, ISD, Delivery Channels, Digital Labs, and vendors regarding process enhancements, program changes, new services, products, and technology • Evaluate and provide input for the selection of new and/or improved products, systems, or technology • Identify and develop innovative, creative and strategic initiatives for systems/process improvements • Oversee development, coding, testing, debugging of programs, and systems diagnostic evaluations to improve automated processes and transactions; troubleshoot systems issues and coordinate resolution• Monitor and analyze key performance indicators; interpret results of analysis and present recommendations, alternatives and implications to management• Evaluate budget; prepare Annual Financial Plan (AFP); report variances, and recommend budget adjustments that support business needs, goals and objectives• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards• Collaborate with Assistant Managers to ensure project portfolios are prioritized appropriately to meet service demand• Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes• Act as business data steward for department/division responsible for business decisions related to access controls and record retention schedule, defining data specifications, implementing data procedures, and ensuring data quality across applicable business subject areas; receive guidance from department business data trustee• Maintain broad knowledge of financial services industry, trends, products and services related to software applications and technology• Provide forward thinking expertise in current and emerging trends, technologies, and practices• Provide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementation• Serve as change management lead for the branch; apply change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plans• Prepare reports and make presentations to senior management • Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures• Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request• Oversee training and development programs for staff• Perform supervisory/managerial responsibilities o Ensure adequate/skilled staffing; select employees o Establish performance goals and priorities o Prepare, conduct and review performance appraisals o Develop, mentor and counsel staff o Provide input and/or prepare budget requirements for Annual Financial Plan (AFP) o Ensure section/branch goals and objectives align with division/department strategy o Ensure efficiency of operations o Leadership Level - Supervise daily activities• Perform other duties as assignedQualifications• Master's degree in Computer Science, Information Technology, or related field, or the equivalent combination of training, education, and experience • Expert knowledge of applicable federal and state laws, rules, and regulations • Expert knowledge of banking/financial industry trends, products, services, and automated financial systems• Extensive progressively responsible experience leading and managing a financial systems operation, preferably in a large financial institution, including operational and regulatory risks and controls• Significant experience in large automated systems analysis, development, testing and deployment • Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact • Extensive experience supervising and leading employees• Extensive experience working with all levels of staff, management, stakeholders, vendors• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals• Significant experience in vendor management• Expert skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues • Expert skill interacting with staff, management, vendors and members diplomatically and tactfully • Expert skill building effective relationships through rapport, trust, diplomacy and tact • Expert organizational, planning and time management skills • Expert skill identifying and analyzing business requirements and recommending solutions • Expert skill exercising initiative and using good judgment to make sound decisions • Expert skill producing desired results and achieving goals and objectives • Expert skill presenting findings, conclusions, alternatives and information clearly and concisely • Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes • Expert research, analytical, and problem solving skills• Expert verbal and written communication skills • Advanced database, word processing, spreadsheet, and presentation software skills • Expert skill communicating complex technical concepts to non-technical audiences • Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation• Desired - Advanced knowledge of NFCU products, services, programs, policies and procedures• Desired - Advanced knowledge of NFCU Systems Development Life Cycle Methodology• Desired - Project Management Professional and/or ITIL Certification• Desired - Experience preparing and reviewing SOWsHours: Monday - Friday, 8:00 am - 4:30 pmLocation: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Dr Pensacola, FL 32526 | 141 Security Dr. Winchester, VA 22602 Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report onsite 4-16 days each month. The number of days reporting onsite will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and onboarding process.Salary: Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remaincompetitive. You are paid within the salary range, based on your experience, location and market position.The salary range for this position is: $109,900 to $187,900 Annual SalaryEqual Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityCOVID-19 Safety ProtocolsAll employees are expected to follow our COVID-19 safety protocols.DisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.Vacancy caducado!