DescriptionJob Summary:Top Skills' Details
2-4 years IT experience
CompTIA Security+ certification & Active Secret Clearance
Hardware break/fix experience
Mid-level Desktop Support Technician to support a government site in Panama City, FL as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.Primary ResponsibilitiesAssist junior technicians in resolving complex issuesManage the resolution of customer tickets according to established Service Level Requirements (SLRs)Serve as backup to the Site Operations LeadBasic QualificationsUS Citizen DoD Secret ClearanceHS diploma with 4+ years of prior relevant experienceValid DoD 8570 IAT Level II: Security+ or higher CertificationMust demonstrated expertise in IT Enterprise OperationsExperience with Microsoft Windows OS, version 10Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management softwareBasic network troubleshooting skillsExcellent customer service skillsExcellent oral and written communication skillsPreferred QualificationsOrganized and detail-orientedStrong leadership skillsSelf-motivated/ self-directingStrong collaboration, prioritization, and adaptability skills required. Relationship buildingAbility to manage and prioritize own work, and that of their teamIndependent decision makingAnalytical thinking; thinking out of the boxAbility to effectively communicate with all organizational levels (SME to Management)Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)SkillsDesktop, Active directory, Windows 10, Hardware, Secret clearance, Ticketing system, Security+, Support, Microsoft Technology Associate, Help desk, Information technology, Troubleshooting, Imaging, Technical support, Customer serviceTop Skills DetailsDesktop, Active directory, Windows 10,Hardware,Secret clearance, Ticketing system, Security+, Support, Microsoft Technology AssociateAdditional Skills & QualificationsAbility to work as a team, understand military processes and communicate an issue through the proper channels.o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: § Medical, dental & vision § Critical Illness, Accident, and Hospital § 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available § Life Insurance (Voluntary Life & AD&D for the employee and dependents) § Short and long-term disability § Health Spending Account (HSA) § Transportation benefits § Employee Assistance Program § Time Off/Leave (PTO, Vacation or Sick Leave) Experience LevelIntermediate LevelPay and BenefitsThe pay range for this position is $31.51 - $31.51/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Panama City,FL.Application DeadlineThis position is anticipated to close on Feb 22, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.