Motorcycle Technician Support Representative $18/hr+

The Comoto Rider Support Team is currently looking for Technical Motorcycle Representatives for our next new hire class, which is tentatively scheduled for October 6, 2025!Important Information:Compensation is $18-$20/hr.  Eligible for performance based increase after a 4 month progress review.  Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.The start date for the role is expected to be October 6, 2025.  Training will be Monday to Friday day shift (exact hours TBD).  Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends. The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.This role requires mechanical knowledge of engines, especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred, a familiarity with wrenching is required!Product Specialist / Customer Service and Sales / Customer Loyalty / Rider Support; this role is all of those jobs in one. This isn't just about answering customer calls: You love bikes, you love working on bikes, and you love helping riders get the parts and technical assistance they need. You’re the one your buddies call when their bike has an issue, and you reliably have a solution for them! You are an excellent communicator, both verbally and written.Our Technicians must be be two-wheel aficionados that are devotees of the powersports industry and understand the importance of finding the right parts, assuring a great customer experience, driving sales, and providing support for all riders that contact three companies under the Comoto Family of Brands: J&P Cycles, Cycle Gear, and RevZilla.  Our next Rider Support Tech Team Member will: Handle all ranges and levels of interaction with customers via phone, email, and live chat.Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.Take service to the next level and help customers place orders for a complete customer experience.Continually learn about motorcycles, new and old, across manufacturers and riding disciplines to better keep our customers on the road.Work with our logistic, tech, supplier, order management teams, as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.Accept coaching and leave the ego at the door, understanding that everyone has more to learn about motorcycles.Be a clear and concise communicator, both verbally and through writing. Help customers all day, every day.