Job Description
We are seeking a reliable and detail-oriented Customer Support Assistant to join our team in Orlando, FL. In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience by providing timely and effective assistance. You’ll work closely with internal teams to resolve inquiries, support our service processes, and help maintain our high customer satisfaction standards.ResponsibilitiesHandle incoming customer inquiries via phone, email, and chat in a professional mannerProvide accurate information about products, services, and company policiesAssist with order processing, account updates, and issue resolutionEscalate complex problems to the appropriate departments when necessaryMaintain detailed records of customer interactions and feedbackContribute to continuous improvement of customer service proceduresEnsure timely follow-ups and maintain high service quality standards