Customer Service Representative

Job DescriptionWe are looking for a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, provide product and service information, and resolve any issues efficiently. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering outstanding service.ResponsibilitiesRespond to customer inquiries via phone and email in a professional mannerProvide accurate information about products, services, and company policiesResolve customer issues efficiently while maintaining a high level of customer satisfactionProcess orders, returns, and exchanges as neededMaintain and update customer records in the systemCollaborate with internal teams to address customer concerns and improve service qualityFollow company guidelines and procedures to ensure consistent service delivery