Please send your resume to care@run-tiger.com.
Required Education Level: Level V. Field of Education: General or technical field
Work Experience: 1 year Preferred
Employment type: Contractor (1099). Pay Grade: starting $16/hour.
Alternative Requirements:
Lower education level with at least 2 years of relevant experience in customer support.
JOB DESCRIPTION AND TASKS
- Handling written orders and other customer inquiries;
- Ensuring timely processing of orders;
- Providing written and verbal customer support;
- Coordinating resolutions for diverse customer issues;
- Monitoring the status of processes related to customer requests;
- Performing administrative tasks;
- Drafting simple correspondence;
- Collaborating with colleagues across departments;
- Maintaining records of customer orders and requests;
- Performing other tasks as assigned by the supervisor.
RESPONSIBILITIES
- Continuous processing of orders;
- Efficient and high-quality customer support;
- Consistent resolution of requests;
- Providing suggestions to improve request handling processes.
REQUIRED KNOWLEDGE, QUALITIES, AND ABILITIES
- Excellent written and verbal communication in English;
- Knowledge of another foreign language (German, French, or Italian) is desired
- Proficient use of computer programs (MS Office and others);
- Familiarity with digital marketing platforms;
- Understanding processes related to request handling.
Qualities:
- Strong communication skills;
- Dynamic and responsive nature;
- Focus on creating customer-friendly solutions;
- Friendliness and positive attitude (Emphaty);
- Reliability and organizational skills;
- Self-initiative;
- Diligence in task execution;
- Loyalty to the company and personal neatness;
- Logical thinking and a positive mindset.
WORK CONDITIONS
Probation Period: Up to 3-6 months
Remote/hybrid