The Balfour - Front Desk Agent

The Front Desk Agent will be responsible for all duties relating to arriving and departing guests and ensuring they receive excellent service throughout their stay.What you'll doBe part of a team that works towards a common goal and creates a welcoming environment for guests and team members alikeActively and proactively welcome, greet, and check guests inInform guests with knowledge of the hotel, all its offerings, the city, and local recommendationsEnsure all requests are dealt with accurately and they receive the appropriate service, attention, and follow upFollow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiriesHandle all guest requests, accidents, and/or thefts promptly, and record all matters in the hotel-specific recording processUpdate and maintain the Front Office handover book, and pass on all guest feedback to the Manager on dutyEnsure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with confidentiality standardsEnsure the correct procedure and policy standards are adhered toEnsure all necessary supplies are available for the front desk, manage par stock, and order suppliesComplete the appropriate reports and audits during shiftComply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments; third-party payments, international currency, etc.Encourage up-selling to maximize ratesEnsure work areas are cleaned and maintained at all timesAny other reasonable duties as assigned