Summary Description
Actively seek out and obtain new customers while growing the business with current customers resulting
in increased sales revenues, market share and profitability. This will include, but not be limited to;
relationship building, customer service, development and implementation of promotions, trade show and
special events, monitoring customer and market activity and making recommendations for growth.
Primary Duties /Responsibilities
The Sales Manager is expected represent the company to the customer in the highest professional
manner possible and to perform the following critical tasks, but not limit themselves to the items listed
below.
1. Actively seek out and obtain new accounts through research of the market to identify target
customers, their current product offerings, establish clear priorities and recommend the
strategy necessary to obtain their business.
2. Grows existing customers by obtaining new orders and scheduling promotions to increase
sales through their stores.
3. Plan and organize daily work schedule to call on retailers, distributors, catalogers, e-tailers
and other customers relative to our business.
4. Manages independent sales representatives to best support and grow the business in their
assigned territory. Insure they perform in the best interest of the company and achieve desired
results. Make changes as necessary.
5. Attends trade shows, buying group events and other related functions to increase market and
customer development.
6. Visits customers on a regular basis to maintain a strong relationship and inform them of new
products and product transitions. Provides product training as necessary.
7. Keeps management informed by submitting activity and results reports.
8. Submits monthly sales forecast and works with management to insure good product availability.
9. Stays informed as to competitive product, and reports market trends and new technologies by
evaluating results and competitive developments.
10.Resolves customer complaints by investigating problems; developing solutions, making
recommendations to management.
11.Follow-up with both internal and external customers to insure all sales/marketing programs are
properly communicated, implemented and fully supported in the most effective manner
possible. This includes, but not limited to; account coding, communication of special pricing or
programs, all customer routing (shipping) polices and procedures, and rebate programs.
12.Inform the accounting department of any changes to the customers pricing or programs as
they occur.
13. Someone who had an experience in furniture showroom or design firm.