Sr. Director, Business Strategy & Operations Go-To-Market Services (GTMS)

The Client Services team provides industry-leading operational support and drives Visa’s client success globally. We are a key internal partner to sales, product, and technology teams, bringing the voice of the customer into the design, development, and deployment of Visa products and services. We enable our client-facing teams to deliver and scale new products, services, and initiatives into the market.The Sr. Director, Business Strategy & Operations Go-To-Market Services (GTMS) is a key leadership role within the Global GTMS Client Services Leadership Team, reporting to the Global GTMS Business Operations VP. This individual manages multiple global programs and projects, driving success in global & regional initiatives. Responsibilities include leading strategic programs, business planning, performance tracking, and preparing executive presentations and communications for the GTMS team globally.Roles & ResponsibilitiesStrategic Initiatives: Lead the envisioning, planning, and management of CS-wide strategic initiatives, translating goals into actionable and measurable OKRs and initiatives with project plans and required prioritization.Performance & Execution Governance: Define and operationalize cadence, content, participants, and communication for business reviews to achieve business and operational goals.Data & Reporting: Develop and execute standardized reporting across business units and regions, tracking performance against OKRs and other relevant KPIs. Address key variances, trends, and issues.Communication Strategy: Implement a communication strategy to inform business partners, executives, and team members about priorities, achievements, and activities.Executive Presentations: Prepare high-quality executive presentations for key meetings and forums, including storytelling slides and presenter scripts focused on deliverable outcomes.Budget & Resource Management: Work closely with finance to ensure budget adherence, drive prioritization discussions, and optimize resource management against the workforce plan.Employee Forums: Design and deliver employee forums to drive change management of key global initiatives.Employee Engagement: Manage Employee Engagement results and provide actionable steps for improvement to the Global GTMS leadership team.Compliance Guidance: Provide internal compliance guidance by working with cross-functional teams to ensure the highest internal audit ratings.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.