Customer Support Manager

Job DescriptionCaptura Hall is currently seeking a dedicated and experienced Customer Support Manager to oversee our support operations in Miami, FL. The ideal candidate will lead a team of customer service representatives, implement efficient service strategies, and ensure a high level of customer satisfaction and operational excellence.ResponsibilitiesManage and lead the customer support team to meet performance goalsDevelop and implement effective customer service procedures and policiesHandle escalated customer issues and ensure timely resolutionMonitor customer interactions to maintain high service standardsConduct training sessions and regular performance evaluations for support staffAnalyze customer feedback and recommend improvements to internal processesCollaborate with other departments to streamline service operations and client satisfaction