Job Description:
We are seeking a knowledgeable and customer-oriented Golf Cart Parts Specialist to join our team. The ideal candidate will have a deep understanding of golf cart components and be passionate about providing exceptional service to our customers.
Responsibilities:
Assist customers in identifying the appropriate parts needed for repairs, maintenance, or customization of their golf carts.
Provide expert advice and guidance on installation techniques, maintenance schedules, and customization options.
Source genuine OEM and aftermarket parts from suppliers, ensuring quality and compatibility.
Maintain accurate inventory records and manage stock levels to meet customer demand.
Collaborate with the sales team to upsell products and accessories that complement customers' purchases.
Handle customer inquiries and concerns with professionalism and efficiency, ensuring a positive customer experience.
Stay updated on industry trends, new technologies, and emerging products to provide the highest level of service and expertise. Perform other duties as assigned to support the operations of the golf cart parts department.
Qualifications:
High school diploma or equivalent.
Proven experience in a similar role, preferably in the automotive or recreational vehicle industry.
Extensive knowledge of golf cart components, including engines, transmissions, electrical systems, and chassis.
Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
Excellent problem-solving abilities and attention to detail.
Proficiency in computer systems and inventory management software.
Ability to work independently and as part of a team in a fast-paced environment.
Passion for golf carts and a commitment to delivering exceptional customer service.