Our client is seeking a full-time remote Customer Support Specialist. In this role, you will be the first point of contact for customers, providing exceptional support and ensuring timely resolution and client satisfaction.
Key Responsibilities
Provide technical support and troubleshooting for hardware and software issues, ensuring timely resolution and customer satisfaction.
Assist customers in connecting hardware devices to smart applications, guiding them through setup and configuration processes.
Assist customers with technical issues via email, chat, and phone.
Provide excellent customer service and ensure customer satisfaction.
Troubleshoot problems, identify root causes and provide solutions.
Escalate complex issues to higher-level support when necessary.
Maintain accurate documentation of all customer interactions.
Qualifications
Strong communication skills, both written and verbal.
Excellent problem-solving abilities and a customer-oriented mindset.
technical support experience is a plus.
Ability to work independently in a remote environment.
CompTIA A+, Network and/or Security+ required or ability to get training/certified prior to start date. If unemployed training may be offered at no cost.
Basic troubleshooting skills
Benefits
Competitive pay and benefits. ($18-$22/hr )
Opportunities for professional growth.
If interested, please reply with a copy of your resume and the best time to contact you. You may be eligible for training and certification at no cost to you which will be determined during the interview process.
Customer service skills, passion for technology, and willingness to follow directions. Apply today!