Your opportunityAs a Site Reliability Engineer for Schwab's Client Trading Experience Technology, you will be responsible for a sustainable approach to reliability using SRE principles. Our team is essential in supporting the operational reliability of real-time quotes and Market Data for the firm. You will partner with multiple support teams to provide guidance and drive adoption of key reliability engineering practices in support of large-scale and mission-critical services. We are looking for skilled candidates who are enthusiastic about learning new and existing technologies to deliver exceptional solutions for the production resiliency of our systems. The role will require a high level of responsibility and accountability yet has a support structure necessary for development growth. This role requires time sensitive attention as this market data is heavily tied to real time client trading.The role will encompass multiple aspects ranging from preventing & resolving production incidents and supporting application releases in our software deployment pipeline. During Blameless Post-mortem, you will have the opportunities to recommend how to improve monitoring and other processes in our production environment and work with the respective teams to design and implement the recommendations. Return to service activities, on-call rotation, and proactive monitoring are key aspects of this role. You will be working closely with the development team as a SAvE member for symbol updates, server restarts when appropriate, certificate and system account management and patching coordination.
Practice Site Reliability Engineering mindset and solve problems through automation and instrumentation.
Partner with the Architects, Development Leads, Business Partners and other SREs in the team, to ensure implementations are architected and designed from the aspect of production resiliency
Skilled in scripting
Ability to work on and create monitoring tools to help support the systems and identify problems.
Identify opportunities to build innovative tools and solve unique operations problems on large enterprise and mission critical applications
Develop tools, frameworks, and instrumentation to validate and increase rollout success for applications.
Partner within the Support organizations to build and rollout plans for enhanced telemetry and reduce defects for software delivery to production.
Perform real-time troubleshooting of mission critical application workflows and incorporate feedback to product development.
Work closely with development teams during design phase, build and perform infrastructure upgrades to support our applications availability and reliability.
Monitor the current-state solution portfolio to identify deficiencies through aging of the technologies used by the application, or misalignment with business requirements.
Understand, advocate and augment the Schwab Reliability Engineering principles, guidelines and standards
Analyze the business-IT environment (run, grow and transform the business) to detect critical deficiencies, and recommend solutions for improvement
Assist with the evaluation and selection of software product standards and services, as well as the design of standard and custom software configurations
Proven track record supporting production application development and support efforts adhering to a mix of DevOps & SRE frameworks
Ability to grasp difficult concepts, large architectures, and sophisticated designs quickly
Progressive experience supporting highly available, mission critical environments, experience leveraging tools to instrument and automate proactive and eventually predictive availability solutions
Ability to understand multiple technologies and how they inter-relate and integrate
Proven capability to provide operational visibility on environment health to technology and business partners
Strong automation, innovation, and problem-solving skills
Receptive, approachable teammate, with the ability to positively interact with business partners, technology teams, recruiting personnel, offshore, and professional services
Strong customer advocate with good written and verbal communication skills
Flexibility to participate in on call support rotation
What you haveRequired:
Must have Technology Domain experience gained as a Schwab Contractor for at least 2 years
8-10 years of experience with enterprise level administration and support
8-10 years of experience practicing SDLC (Software Development Lifecycle) practice, process improvements
8-10 years of experience in writing automation scripts, building application dashboards for proactive monitoring, setting up Alerts for early determination of the issues
Extensive experience in Enterprise level Infrastructure orchestration with Ansible, Chef, SALT, Puppet
Experience in High Availability and distributed systems, Linux and Windows administration, troubleshooting and support
Strong understanding & experience of Platform as a Service (PaaS) and Infrastructure as a Service (IaaS) such as Pivotal Cloud Foundry (PCF).
Experience with Continuous Integration/Continuous Delivery (Bamboo, Harness)
Experience in On-Call during Market and off-hours, related with Trading
Experience with Atlassian tools Jira, Confluence, Bamboo, Bitbucket and Agile Frameworks
Working knowledge of Monitoring tools - Splunk, Elastic, AppDynamics, Dynatrace
Hands on enterprise systems administration, monitoring, and deployment activities
Knowledge of networking including DNS, DHCP, firewalls, load balancers and IP routing
Familiarity with one or more databases- Oracle, SQL Server, Mongo DB
Excellent debugging skills across a variety of integrated platforms
BS in computer science or related technical field with at least 10 years of experience with listed technical skills.
Preferred:
Preferred experience with Java, and Spring Boot
What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.