Application Support Engineer

Description We are offering an exciting opportunity in Jacksonville, Florida, for an Application Support Engineer. This role functions within the digital technology industry, where you will be a key player in ensuring that our digital channels effectively support the needs of the organization. As an Application Support Engineer, you will be the coordinator for our Online/Mobile Banking and other digital channels, maintaining relationships with vendors and assisting with the testing and implementation of new systems and technologies.Responsibilities Ensure effective monitoring and measurement of digital products by compiling, analyzing, tracking, reporting, and evaluating data. Foster the expanded use of digital products through interaction with management and marketing personnel, and by developing resources to improve user knowledge and understanding of services. Act as the primary point of contact for resolving issues with Online/Mobile Banking and other digital channels. Assist in researching production problems on-site and training/communicating with staff on new procedures/software for new products or changes. Participate in planning and implementation of new system and technology projects. Test new systems to ensure new products are free of production issues. Collaborate with other department staff to ensure the development of new features meets product expectations. Maintain positive, productive and encouraging interactions with other members of the organization. Ensure compliance with all policies, including the Bank Secrecy Act and Customer Identification Program. Perform other related duties as assigned. Requirements Minimum of 2 years' experience in a similar role as an Application Support Engineer Proven knowledge and experience with Cisco Technologies Familiarity with Citrix Technologies Experience with Cloud Technologies Proficiency in Dell Technologies Understanding and experience with Firewall Technologies Working knowledge of Active Directory Experience with Backup Technologies Competency in Computer Hardware Strong Configuration Management skills Excellent Customer Service skills Understanding of OOP - Object Oriented Programming Proficiency in Java programming language Experience in C Sharp Programming (C#) Proficiency in Python programming language Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .