To apply stop by our office for an open interview!
6620 Southpoint Dr S
Unit 502 Jacksonville, Fl 32216
Monday-Friday
(9 am-4 pm)
Job Summary:
We are seeking an experienced Customer Service Representative with a joyful personality to join our dynamic team. The ideal candidate will have a background in an office setting and be passionate about providing exceptional service. You will play a key role in enhancing our customer experience by effectively addressing inquiries and resolving issues with a positive attitude.
Key Responsibilities:
-Manage customer inquiries via phone, email, and chat, ensuring prompt and professional responses.
-Provide detailed information about our products and services, assisting customers in making informed decisions.
-Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
-Maintain accurate records of customer interactions, transactions, and feedback in our database.
-Collaborate with team members to improve service processes and enhance the customer experience.
-Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
-Assist in training new team members and sharing best practices.
Qualifications:
-High school diploma or equivalent; additional education or certification in customer service is a plus.
-Minimum 2 years of experience in a customer service role within an office setting.
-Excellent verbal and written communication skills.
-Proficiency in Microsoft Office and familiarity with customer service software.
- Ability to multitask effectively.
Shift:8am-5pm
If you’re an experienced customer service professional with a positive outlook and ready to make a difference, please submit your resume To the Email Listed. We look forward to welcoming you to our team!