Position Summary
The right candidate for this role is a team player who enjoys interacting with customers and efficiently works with internal departments to process orders and resolve issues. This position requires someone who is detail oriented and has excellent data entry and problem-solving skills.
Key Responsibilities:
Communication and Customer Service
Provide prompt and efficient customer service – warmly greet customers, promptly answer queries, take orders and resolve issues, use email to correspond with coworkers, customers and vendors; notify customers about upcoming events, new products and business-related items; communicate the needs for products, supplies or other necessities to the appropriate department managers.
Data Entry
Listen to requests/orders and accurately enter data and price quotes into FACTS program; use electronic price files for costing of goods; maintain accurate records of special orders and back orders; complete credit forms accurately including all customer and product related notes; run customer reports.
Organization
Prioritize work to meet deadlines; file daily paperwork and maintain accurate records; keep work area organized, presentable, and free of clutter; maintain office supplies; maintain stock of office supplies.
Product Knowledge:
Attend required training and industry events; recognize parts and products without descriptions and part numbers; maintain current industry catalogs for use as references; understand company processes, procedures and their flow, such as receiving, purchasing, order entry, shipping, accounting and dispatch, to efficiently perform duties.
Order Fulfillment:
Accurately pull orders for customers within required timeframe; assist with duties assigned by management such as warranty, inventory, cycle counts and stock movement; use various tools effectively and safely, such as handcarts, ladders, tape guns, pallet jacks, locks and keys, shrink wrap and forklifts.
Other Requirements:
Positive, enthusiastic and flexible attitude
Ability to regularly lift or move 50-100 pounds onto a handcart, pallet or into stocking area
Ability to walk up and down stairs and ladders to pull or place products
Experience working in FACTS a plus
Basic math skills (add, subtract, multiply, divide)
Customer service experience
Bilingual a plus
Pool industry experience is a plus
Compensation and Benefits
Participation in the Team Horner Employee Stock Ownership Plan
Tuition reimbursement
Ongoing industry training
Yearly performance and long service awards and events
Paid time off: Holiday, Vacation and Personal
Health, dental and vision insurance offered
Short/Long term disability insurance offered
401K and Roth offered
Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
Positive and friendly work environment
Merchandise discounts