Position: Overnight Financial Care RepresentativeLocation: 15001 NW 79 CT Miami Lakes, FL 33016Terms: Full-timePay: $18/hr.Join Team AloricaAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.Responsibilities
Assist incoming calls from customers regarding various services including but not limited to credit/debit card issues, account balances, fund transfers, check deposits and transaction disputes
Adhere to call disclosure and verification processes
Continually maintain working knowledge of company products, services, and promotions
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary and accurately
Upsell current customers on new or enhanced services
Investigate account-related issues and determine appropriate actions to achieve resolution
Coordinate effectively with other departments as needed to resolve customer issues
Meet & exceed individual and term-based performance targets, including call handling time, customer satisfaction and first-call resolution rates.
Qualifications
High School Diploma or GED
Customer Service Experience with a minimum of 6 months to one year
Call Center experience is preferred
Experience in Financial services or related field a plus
Strong Computer Navigation Skills – up to 14 navigational systems/pages may be used
Familiarity with MS Office applications (Word, Excel)
Excellent Oral and written communication skills
Exceptional listening/comprehension skills
Professional, friendly, positive, and enthusiastic telephone manner with a very strong focus on providing exceptional customer experience
Ability to adapt to a fast-paced and dynamic work environment
Customer oriented
Flexibility with Schedule and hours of operations
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.