Job description
Server Job Description
Milanezza - Key Biscayne, Florida
Job Details:
Pay: Hourly Rate + Service Charge
Job Type: Full Time
Location: 700 Crandon Blvd, Key Biscayne, FL 33149
Benefits:
Free parking
Full time opportunities
Key Biscayne TOLL employee plan discount ($60 year)
Full Job Description:
The primary responsibility of a Server is to provide exceptional dining experiences for guests. As the face of the restaurant, you will engage directly with customers to take orders, offer menu recommendations, and ensure timely and accurate delivery of food and beverages. A friendly, professional demeanor, attention to detail, and the ability to multitask are key to contributing to the success of the establishment.
Responsibilities:
Greet guests with a warm and welcoming demeanor.
Assist in seating guests and providing menus.
Ensure guests are comfortably settled, offering water, drinks, bread, etc.
Communicate any specials or promotions available.
Explain menu items, ingredients, and preparation methods to guests, including inquiries about food allergies.
Take accurate food and beverage orders from guests and input them into the system.
Make personalized recommendations based on guest preferences and dietary restrictions.
Address any questions regarding the menu, including dietary restrictions or special requests.
Coordinate with kitchen staff to ensure orders are prepared and delivered on time and together.
Serve food and beverages promptly and efficiently, ensuring accuracy and presentation. Ensure all guests at the table are served within a reasonable timeframe.
Check on guests during their meal to ensure satisfaction and respond to requests or concerns.
Refill drinks, clear plates, and reset tables to maintain a clean and organized dining area.
Provide attentive, personalized service by anticipating guests’ needs.
Professionally handle guest complaints or concerns and escalate issues to management when necessary.
Collaborate with other servers, hosts, and kitchen staff to ensure smooth operations and excellent service.
Present bills to guests and process payment transactions accurately and efficiently.
Communicate effectively with team members to promote a positive and cooperative work environment.
Offer assistance to colleagues during busy periods or when additional help is needed.
Participate in pre-shift meetings and training sessions as required.
Qualifications and Requirements:
Previous experience in a restaurant or customer service role is preferred.
Excellent communication and interpersonal skills.
A positive attitude and a passion for the hospitality industry.
Ability to work efficiently in a fast-paced environment while maintaining composure.
Strong multitasking and time management skills.
Attention to detail, ensuring accurate order-taking and payment processing.
Knowledge of food and beverage menus, including awareness of dietary restrictions and allergies.
Basic math skills to manage payments and calculate tips.
Flexibility to work in various shifts, including evenings, weekends, and holidays.
Physical stamina to stand, walk, and carry trays for extended periods.
Fluency in English is required, with knowledge of Spanish highly valued to facilitate effective communication in a multicultural environment and ensure high-quality customer service.
Knowledge of how to use the Square system for payment and order management is required.
Who we are:
Milanezza is a casual full service restaurant & bar with a cool vintage atmosphere serving homemade dishes from Argentina & Italy with a twist. Established in 2012, this top ranked restaurant is the best choice for those who want top quality homemade food and friendly service. As Argentines we stay true to these universal customs, and we have created the best of our cuisine combined with the taste of Italy. Milanezza provides an Italian concept with a Latin-American soul: the essence of sharing the table with homemade and healthy food served in a casual, warm, soothing family atmosphere. Milanezza – the true taste of family.
Job Type: Full-time
Pay: From $19.00 per hour
Work Location: In person