Optum Services is currently looking for a dedicated and motivated Customer Service Representative to join our team. We are seeking someone who is reliable, communicates clearly, and enjoys helping people. This is a remote role that offers flexibility, growth opportunities, and a supportive work environment.
About the Role
As a Customer Service Representative, you will assist our members with questions regarding their accounts, benefits, and services. You will handle incoming calls, provide accurate information, resolve issues, and ensure every customer receives a positive experience. Training is provided and ongoing support is available to help you succeed.
Responsibilities
Answer and manage incoming calls from members
Provide clear and accurate information
Assist with account inquiries and service support
Document interactions and follow company procedures
Maintain professionalism and a customer first attitude at all times
Requirements
Strong communication and problem solving skills
Ability to work remotely without supervision
Basic computer skills and ability to navigate multiple systems
Schedule and Pay
Full time position
Competitive pay
Flexible schedule options available
Training provided
We look forward to reviewing your application and welcoming the right candidate to our Optum Services team.