Job Details

ID #45921458
Estado Distrito de Columbia
Ciudad Washington
Tipo de trabajo Contract
Salario USD $50 - $60 50 - 60
Fuente Tri-Force Consulting Services Inc
Showed 2022-09-23
Fecha 2022-09-21
Fecha tope 2022-11-19
Categoría Sistemas/redes
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Service Desk Engineer

Distrito de Columbia, Washington 00000 Washington USA

Vacancy caducado!

Job Description:

The purpose of this position is to provide 3rd level support to users via escalations from Level 2 techniciansand to perform engineering tasks such as design and deployment of new software packages, desktop andlaptop patch management, design and implementation of user facing portals for password resets and accountunlocks.

ESSENTIAL DUTIES:

The position’s essential duties include the following:• Conduct desktop, laptop and network inventory• Support refresh initiatives• Perform physical setups for new users and recovery of USAC hardware for terminations• Perform physical moves• Reimage machines as needed• Maintain hardware standards• Conduct research and development under guidance of supervisor• Support resolution of print issues as escalated from Service Desk Level 1 Technicians• Support resolution of Phone issues and escalate to Level II Service Desk Engineers as needed• Other duties as assigned

Required Skills:

• Advanced computer expertise 6+ years• Microsoft Office Application Suite 6+ years• Microsoft Windows 7/8 Experience• OSX\iOS\Android Experience• Windows Server 2008/2012 Experience• Active Directory Experience• Powershell scripting experience• Experience with large scale software deployments• Experience managing inventory

Desired Skills:

Customer service experience.• Experience installing Windows and Building/Repairing PC’s.• Creating standardized images for large scale deployments• End user support• Networking Technologies• Ticketing Systems• Remote PC Management• Audio Visual Systems Support

SPECIAL SKILLS:

• Advanced computer skills and application software understanding.• Ability to use ticketing system, Ghost and remote tools.• Ability to lift equipment up to 50 lbs.• Preparing and delivering information in a concise and professionally written formatUniversal Service Administrative Co. | Information Technology Staff Augmentation | Request for Proposals (RFP)Attachment 2 Page 37Available for Public Use• Preparing and presenting information to staff in a formal and informal setting.• Working in teams• Developing and/or creating new more effective procedures or approaches to helpdesk issues.• Analyzing and developing solutions to problems• Providing quality and detail oriented technical support.• Providing timely and high quality customer service and support to end users.• Excellent interpersonal and communication skills.

Vacancy caducado!

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