Training Coordinator, Part-time
The Center for Excellence in EMDR Therapy, Inc.
ABOUT US
We are a trauma-informed psychotherapy training program in EMDR therapy that offers basic, intermediate, advanced, and master trainings to licensed mental health professionals in an online environment. Our mission is to train psychotherapists in treating trauma effectively and to promote best practices with high-level training and clinical consultation. While we have been engaged in training professionals for 30 years, we launched our own program in 2020, and our business is growing rapidly. We're interested in someone who believes in the importance of mental health and who shares in our mission.
FULL JOB DESCRIPTION
We are looking for a part-time Training Coordinator (20 – 25 hours/week) to join us as an independent contractor to deliver services to our trainees and support faculty as well as other staff who participate in the delivery of all of the training programs. Reporting directly to the CEO, the Training Coordinator is responsible for ensuring that all our trainees have excellent professional training experiences and will want to continue to pursue their continuing education with us.
The ideal individual is a self-starter who is organized, detail-oriented, proactive, works well alone as well as with others, has strong administrative skills, strong written and oral communication skills, and is able to balance multiple and sometimes competing priorities. This individual also needs to be able to take in and learn from constructive feedback when it is offered, and to exercise good judgment in handling challenging situations as they arise.
Summary of Responsibilities:
The training coordinator provides technical and administrative support for all trainings for trainees, faculty, and support staff before, during and after each training, coordinating with other members of the training and marketing teams as needed. Responsibilities include managing, monitoring, and responding to all email correspondence with trainees, faculty, and staff, ensuring professional and timely replies. Other tasks include managing refunds, discounts, and scholarship requests, providing customer support and performing other administrative tasks as needed.
Detailed Responsibilities:
Training Planning & Logistics
Manage the training calendar and faculty assignments and keep it up to date at all times.
Complete and submit continuing education (CE) applications to our CE providers for each training and work with the trainer for the necessary details on the content for the application.
Post trainings on The Center's website to include the schedule of price breaks for each variation on the tuition, and coordinate with content creator as needed.
Organize, maintain, and update training resources, including zoom links, certificate instructions, certificate templates, schedules and course recordings.
Monitor release dates for course handouts for each training. Coordinate with trainer or CEO to ensure that course materials and schedules are up to date. Post them on The Center’s LMS on time as scheduled.
Training Execution Support
Prepare instructions for Trainers and Facilitators assigned to a training before the start date to include schedule, Zoom links, survey evaluation links, and trainee lists.
Prepare and distribute all relevant information and trainee lists for the assigned Zoom Administrator.
Plan and actively manage trainee to faculty ratios as applications come in and coordinate with CEO as needed.
Organize practice (small) groups for practice-based courses.
Release training materials to faculty and trainees at the appropriate interval before the start date.
Communicate with leadership around any unexpected problems with trainees, especially regarding attendance requirements.
Training Completion
Verify training course requirements, release Certificates, and provide trainees with instructions on accessing CE certificates upon completion of training.
Maintain list of active course recordings and monitor access dates.
Maintain training records and files including course recordings, training files, facilitator evaluation summaries, training information, schedules, surveys, course evaluation, attendance records, case consultation records, etc.
Prepare and distribute summaries of faculty evaluations after each segment of the training and at the end (as applicable).
Registration Support:
Review and process training applications; follow-up with prospective, active, and returning trainees and respond to customer service requests within a 24-hour window wherever possible.
Process requests for agency discounts and scholarship requests for individuals and generate appropriate discount coupons.
Maintain and delete coupon codes after they have been applied.
Respond to inquiries from non-profit agencies for tuition discounts, set up bulk agency payments and generate agency-specific coupons for their employees.
Maintain credit spreadsheet for withdrawals/cancellations and advanced payments.
Marketing Integration:
Prepare and distribute a weekly summary of the status of all trainings currently accepting registrations every Monday to COO and CEO and the marketing team.
Manage The Center's training offerings on the website and track ongoing activity with registrations.
Coordinate with other members of the training and marketing teams as needed.
Other Administrative Tasks:
Update and maintain Faculty contact list and other necessary documents.
Maintain and update website as needed and serve as the liaison with the website developer.
Maintain and update The Center’s Policy & Procedures manual.
Meet with CEO and/or COO regularly.
Other administrative tasks as necessary.
QUALIFICATIONS
Demonstrated history (3-5 years) of:
Customer service experience.
Proficiency in Zoom, MS Office 365, MS Teams, and SharePoint.
Strong project management skills.
Strong communication skills and ability to handle pressure with grace and humor.
Ability to prioritize and sequence tasks.
Must be flexible with work hours, including being on call for support during trainings on some weekends.
Must have a can-do attitude!
PAY RATE & SCHEDULE
20-25 hours per week. Flexible. On call some weekends.
$35/hour to start. $40/hour once trained. Paid monthly.
Our work culture is:
Service-oriented – customer service and satisfaction a priority
Detail-oriented – high quality and attention to detail
People-oriented – supportive and inclusive
Team-oriented – cooperative and collaborative
Excellence-oriented – always strive to deliver beyond expectations
COMPANY WEBSITE
www.emdrtherapy.com
WORK REMOTELY
Yes, with occasional visits to the DC office.