Vacancy caducado!
Merry Maids of Arlington, VA are hiring an office assistant. Will begin part time and change to full time after trainning.
The following personality and attitude traits are the most important in selecting an office assistant:
Bilingual (Spanish and English) is a must
Mature individual
Organized and attention to detail
Neat appearance
Follows directions
Enjoys dealing with people
Demonstrates reliability
Pleasant personality and attitude
SUMMARY:
Handles all incoming customer lead calls generating calls to appointments, participates in hiring process and administrative functions supporting employees and customers including the completion of office tasks for the office operation.
ESSENTIAL FUNCTIONS:
Handle customer inquiries and follow telephone scripts to persuade potential customers to schedule an in-home consultation or
prospective employees to complete an employment application.
Responsible for the supply and intake of lead calls and accurate completion (100%) of the lead card.
Answer all incoming phone calls within three rings.
Assist in New Hire Orientation, new hire paperwork and the maintenance of employee paperwork processes.
Follow internal procedures for scheduling and confirming bids
Confirm prospective customer appointments with a "live" phone call within 24 hours of the scheduled appointment.
Maintain adequate inventory levels of supplies.
Responsible for data entry to MM360.
Maintain all business files including customer files, closed leads, employee files, etc.
Prepare team member books and assignments for the scheduled day.
Plan and organize customer schedule.
Maintain a clean, organized and professional office area.
Maintain positive customer and employee relations
Assist in the maintenance and preparation of cleaning product dispensers and microfiber cloths.
Perform all office functions and other reasonable, related duties as assigned or requested.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The attributes listed below are representative of the knowledge, skills and/or ability preferred for the position.
EDUCATION and/or EXPERIENCE:
High school diploma or GED required.
One to two years of general business experience with customer interface preferred.
LANGUAGE SKILLS:
Ability to translate, read, analyze and interpret general business procedures.
Ability to write reports, business and customer correspondence.
Ability to effectively present information and respond to customer questions.
Ability to read, write and speak Spanish and English fluently.
COMPUTER SKILLS:
Basic computer skills including Word and Excel.
MATHEMATICAL SKILLS:
Ability to perform basic mathematical calculations (addition,
subtraction, division, multiplication, percentages)
REASONING ABILITY:
Ability to define problems, collect data, establish facts and draw valid
conclusions.
Ability to interpret instructions furnished in written, oral, diagram or
schedule format.
OTHER SKILLS AND ABILITIES:
Ability to travel on an infrequent basis required (some overnight travel, mandatory training sessions and regional/cluster meetings). May infrequently require travel by air.
Adaptability
Flexibility
Problem solving
Organization Self motivator
Customer relations
Follow-up
Persuasiveness
Time management
Effective sales presentation
Oral and written communication skills
LICENSES/CERTIFICATIONS:
Valid driver's license
Current liability insurance on automobile
OTHER CRITIERIA:
Ability to pass criminal background check
Ability to pass motor vehicle records check
Ability to pass drug screening
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, and talk and hear. May be required to sit at desk for prolonged periods of time.
Occasionally climb stairs, visit customer homes.
Ability to lift 20 pounds, bending, twisting, stooping, kneeling, reaching, pushing, pulling and carrying.
Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is infrequently in outside weather conditions while in transit to/from the customer's home.
Occasional exposure to dust, pets, pet hair, mold, cleaning solutions, etc.
Please email resume to [email protected]
Vacancy caducado!