Named one of Arlington Magazine's 2023 Best BBQ Restaurants, and a 2-time Washington Post Top-10 BBQ Joint, Smokecraft Modern Barbecue is seeking a great Front of House Manager to help guide our team who are always striving to provide the best culinary and dining experience. We're looking for someone who has a passion for hospitality, great food and cocktails, and is looking to take the next steps in their career.
ROLE: To provide the leadership, inspiration and direction in all operations that will facilitate 100% guest satisfaction balanced with profitability through the service of the highest quality food and beverage, management and on-going training of personnel, and maintenance and sanitation of equipment and the facility.
JOB RESPONSIBILITIES:
1. Demonstrates excellence in leadership to all staff members; acts as a role model at all times.
2. Ensures excellence in the guest experience by daily, hands-on participation in all areas of operations.
3. Effectively manages FOH hourly staff. FOH Managers will be involved in interviewing, training, evaluating, rewarding, and disciplining FOH hourly staff in coordination with the General Manger.
4. Uses system tools to properly manage areas of responsibility, which may include ordering of products or supplies, scheduling of personnel, or scheduling of events.
5. Works closely with the General Manager in all operation issues and procedures to accomplish restaurant goals.
6. Ensures daily on-going, two-way communication between all managers, chefs, FOH and BOH employees through logs, regular meetings, menu meetings, ongoing culinary and beverage education of FOH staff etc.
7. Develops relationships with guests, vendors, local businesses and restaurants to build business relationships and partnerships.
8. Guides and monitors the Repairs and Maintenance (“R and M”) of all equipment and cleanliness of the restaurant; ensures strict adherence to sanitation procedures, proper documentation, and a safe and operable working environment for all employees.
9. Participates in media relations, social media, and other public outreach programs or events assigned by the General Manager.
10. Conducts oneself with the highest degree of professionalism, abiding by all company policies, including personnel policies, anti-discrimination policies and safety policies.
QUALIFICATIONS: Must have at least a high school diploma or GED. Previous full-service restaurant experience is required, with at least 2 years of working in a similar managerial position. Must be able to work well under pressure and be self-motivated. Must have good organizational, time management and delegation skills. Must possess excellent communication skills-both written and verbal. Must possess and maintain a valid driver’s license. Physical requirements involve extended periods of standing. This position may require lifting, carrying, pulling or pushing of approximately 2150 pounds. Must submit to an employment background check and any subsequent background checks necessary for Restaurant to acquire, keep and maintain insurance of any kind. Must possess, or be able to obtain, and maintain any and all food safety and alcohol licenses that may be required by local health departments and/or governments. This job requires the ability to work late-nights, weekends, and holidays. A typical work week for this position is 5 days and 50-55 hours per week.
COMPENSATION: Competitive starting salaries based upon experience, a performance-based quarterly bonus program, health insurance, 10-days of PTO in 1st year of employment, parking, and a 24-hr gym membership.
As a condition of employment, all team members are required to be fully vaccinated against COVID-19 prior to commencing employment.