Apply Online- https://jobs.lever.co/level99/d863e36a-e2ea-4fc5-8e54-5b2ded8884e9
The FOH Supervisor supports the front-of-house management team, collaborating with the assistant general manager and general manager. This inspiring leader maintains a strong in-service floor presence, builds guest relationships, and optimizes restaurant functionality. They emphasize accountability to service and hospitality standards, uphold company culture, assist in developing training materials, and ensure adherence to company steps of service.
RESPONSIBILITIES
Leads team members through effective and efficient operational execution, including shift tasks and routines as well as proper facilities upkeep
Contributes to daily logs and communication mechanisms for the restaurant
Ensures labor and controllable costs stay consistently within guidelines set by the company
Daily cash management, reconciliation, and audits
Assists with beverage inventory
Thorough knowledge of food and beverage menus, ensures that product consistency is being achieved through ongoing training of bar staff when it comes to batches, syrups, and other beverage related products
Supports all venue-level change management activities, ensuring effective and accurate communication of new product, service and operational information
Always seeking to connect with guests, cultivate relationships, and create regulars
Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
Proactive, quick to react and display leadership with grace, maturity, and decisiveness
Ensures guest safety within the venue, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
Other duties, as assigned
POSITION REQUIREMENTS
Previous experience in the hospitality industry
Excellent verbal and written communication skills with strong attention to detail
High integrity and professionalism with a positive, joyful, upbeat and energetic attitude – leading by example
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.