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The Entertainment Keyholder is a junior manager at Level99, overseeing all entertainment operations to create a positive environment for Players and team members. They collaborate with entertainment and technical teams to maintain venue quality and can fill any entertainment role or act as Manager on Duty. A successful Keyholder is a proactive leader, coach, and guest advocate who embodies honesty, integrity, and humility.
RESPONSIBILITIES
Demonstrates responsibility and support for the upkeep, maintenance, cleanliness, and operations of the entertainment side of the venue, ensuring compliance with relevant federal/state laws, insurance requirements, Landlord regulations, and company policies
Prioritizes the players experience by anticipating needs and bringing timely suggestions to the Entertainment team
Models authentic, warm, approachable, and humble interpersonal interactions and instills best-in-class service thinking in the team
Continuously upholds Level99 brand and visual standards across all parts of the business, including product, experience, display standards, as well as environmental cleanliness and organization
Leads team members through effective and efficient operational execution, including shift tasks, POS functions, hands-on guest service, and proper facilities upkeep
Ensures guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest’s health and welfare, driving immediate resolution to any deviation from standard
Assists with all entertainment focused change management activities, ensuring effective and accurate communication of new product, service, and operational information, guiding the team to optimal performance
Assists with ensuring that labor and controllable costs stay consistently within guidelines set by the company
Executes best practice venue opening and closing and demonstrates excellent cash handling skills
Takes initiative, seeing what needs to be done and working with the Entertainment Management Team to accomplish goals, in continual pursuit of improvement of our guest experience and venue performance
Other duties, as assigned
POSITION REQUIREMENTS
Highly organized with strong verbal and written communication skills and attention to detail
High integrity and professionalism
High School education or equivalent
Understands, utilizes and embraces new technology and its implementation into our operation
A positive, joyful, upbeat and energetic attitude – leading by example
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.