For over 30 years, Donmar Heating, Cooling and Plumbing has been a top HVAC contractor in Virginia and Maryland. Our business continues to grow primarily through referrals from satisfied home and business owners. We are a family owned business that takes pride in serving our customers and taking care of our employees. We are currently seeking an outgoing, motivated and detail oriented customer service representative to add to our team.
Job responsibilities include:
Fielding inbound customer inquiries via phone call, text message, email, and review sites.
Screening, qualifying and scheduling appointments for our service technicians and outside sales team
Inputting customer data into our database (Service Titan)
Managing service contract renewals and warranty processing
Benefits Package Includes:
Competitive hourly rate ($19-$27 based on experience) with overtime
Medical, dental, and vision
Excellent, on-going paid training programs
Paid time off
Friendly, consistent and stable work environment
401K with company match
Requirements
Minimum 1 Year Customer Service Experience
Ability to handle high call volume
Detail oriented and strong data entry skills
Excellent verbal and written communication skills
PRIOR HVAC EXPERIENCE IS A HUGE PLUS
M-F In office, this is not a remote position.