Vacancy caducado!
Customer Service Rep
Sterling, VA 20166
Dulles area HVAC company seeking Customer Service Representatives. Salary is dependent on experience.
Description
Duties for Customer Service Rep:
Receive phone calls from the current customer base and schedule service calls.
Coordinate with Installation and Service Supervisors to place equipment, parts, and materials purchase orders for Installation and service jobs.
Coordinate with the warehouse on materials received and organizing job deliveries.
Must keep track of the technician’s schedules as they change throughout the day.
Keep track of the technician's start, departure times, and reassign jobs in case of a technician’s unavailability.
Anticipate problems with routes and parts by making quick sound decisions.
Maintain the daily dispatch board and extended forecast of upcoming workload.
Evaluate the customer’s situation, coordinate with Install and service supervisors, and match to the appropriate
service technician.
Schedule pre-installation site surveys with the customers.
Coordinate Installation Inspections.
Pull permits for Installation of new equipment.
Requirements for Customer Service Rep:
Strong decision-making abilities
Strong computer skills excel, word, etc. We use a HVAC software program called Service Titan and will train you
on this software. Any previous HVAC software use will be very helpful.
Ability to identify customer needs and clearly articulate product and service offerings
Highly developed sense of integrity and commitment to customer satisfaction
Meet all attendance and dependability requirements
Must be flexible with the ability to adapt to changes quickly and think conceptually
Must be able to multitask and work in a high paced environment
Benefits package for Customer Service Rep includes:
Medical and dental insurance
Vacancy caducado!