Vacancy caducado!
- Perform initial triage and full incident life cycle monitoring in support of Bridge Tenant Plans. This position requires technical and analytical skills with a focus on incident definition, isolation, and resolution. It requires deep knowledge of EDI 837 Claims analysis, 999 errors and SQL queries.
- Work with various members of the TOS team to provide Tier 1 technical support to tenant Bridge plans. Tier 1 support involves the initial triaging of reported incidents with the Bridge applications with a focus on data collection and prior incident pattern analysis.
- Work closely with Bridge Plan Consultants to ensure smooth communication and prompt follow-up on logged incidents with the applications.
- Provide some basic technical support for tenant plans, running queries, and making recommendations on changes to the tenant plans interfaces to improve the overall customer experience.
- Create and run performance monitoring reports for end customers including SLA tracking reports.
- Manipulation of 837 EDI /XML files to generate a wide variety of valid claims.
- Write complex SQL queries for retrieval of required from multi-database environment. (Strong knowledge of Oracle database required).
- Accountable for specific deliverables as defined by the Plan Consultants, and TOS leadership.
- Document incident resolutions, escalations, and closures within the corporate Incident tracking tool.
- Document system monitoring design, implementation, as well as SOPs for various support teams in TOS.
- Monitor the Bridge Applications through tools like Dynatrace, Jenkins Batch process.
- Detailed knowledge of 837/835 EDI formats including all segments and loops. Ability to manipulate 837/835 EDI /XML files to generate a wide variety of valid claims.
- Experience and In-depth knowledge of Claim Adjudication process
- Experience with Incident management applications like SharePoint and Salesforce.
- Experience with SQL queries.
- Experience with Blue Plans is a plus.
- Some exposure to Object Oriented languages a plus.
- Excellent communication and teamwork skills.
- Experience with Monitoring tools like Jenkins
Vacancy caducado!