Vacancy caducado!
Your success is a train ride away.Amtrak connects businesses and communities across the country and we move America's workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees. Are you ready to join our team?Our values of Do the Right Thing, Excel Together and Put Customers First are at the heart of what matters most to us, and our Core Capabilities, Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security are what every employee needs to know and do to be most impactful at Amtrak.SUMMARY OF DUTIES: The Senior Principal Systems Engineer is responsible for development and Tier-3 support of Salesforce platform, which consists of Service Cloud, Experience Cloud, Marketing Cloud (Email Studio, Journeys, etc.) and Customer Data Platform (CDP). This is a leadership role requiring a well-versed practitioner of systems engineering while ensuring development of high-quality applications. The Senior Principal Systems Engineer oversees major projects providing subject matter expertise and technical direction. Role is accountable and responsible for systems analysis, design, development, integration, and enhancements. They will have demonstrated mastery of Service Cloud technologies Experience Cloud (including CMS - Content Management System) and Marketing Cloud (Email Studio and CDP), all integration methods outbound and inbound to Salesforce, additional experience of other Cloud technologies, middleware/DB platforms, networking, packaged applications, systems integration (using Mulesoft, SAP PI, etc.), or SW development. The Sr Principal Systems Engineer facilitates engagement with stakeholders to understand business requirements that drive the analysis and design of quality technical solutions. The Senior Principal Systems Engineer ensures solutions align with business goals, and IT strategies as well as compliance with the organization's architectural standards.Remote Option ESSENTIAL FUNCTIONS:
- Provides technical subject matter expertise (SME), while managing across diverse teams, owns deliverables, manages to deadlines and communicates across teams to achieve goals.
- Owns and leads the systems development approach as an engineering exercise; confirms requirements are clear, follows a documented development/build methodology and makes sure a robust unit and system testing regimen is followed to deliver solutions per designs.
- Creates and updates documentation as necessary to ensure architectures, designs and other descriptions are up to date and describes the as-deployed system.
- Leads the development/build planning process with customers, IT business analysts, architects, Information Security, and other team members.
- Works with architecture and technology to codify development tools, code reusability standards, improve design documents.
- Develops design specifications and sizing estimates for technical requirements.
- Leads the development of technical solutions to meet defined requirements including changes, enhancements or development of new infrastructure, platform and other systems.
- Oversees third-party technical resources providing services to Amtrak.
- Confirms all work is in harmony with all defined industry and company standards as well as ensures the overall implementation is aligned with Amtrak's technology strategies.
- Ensures compliance with all quality standards and procedures. Reviews modules for quality assurance and checks compliance with application architecture standards and Service Level Agreements (SLAs). May assist in defining development guidelines and standards to be utilized in system/solution development/integration.
- Proactively recommends and provides ongoing maintenance of systems serving as a senior support resource and point of escalation.
- Assists in the development of user guides and training documentation.
- Provides technical guidance or system process expertise.
- Develops reports and presentations for senior management, as needed.
- Bachelor's Degree in computer science, information systems or business management plus 9+ years relevant experience or 13+years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
- Extensive systems development and/or systems analysis experience with a displayed mastery of multiple program languages, infrastructure components or technology platforms.
- Can adapt methodologies to fit the project scope and unique needs that may arise.
- Expert level of understanding of information systems and systems architecture and integration standards.
- Ability to drive business success by meeting goals and ensuring deliverables are completed on time.
- Recognized as a trusted technology adviser, with a track record of creating successful technology solutions that support the organizational strategic vision and goals.
- Ability to work well under deadlines and in a flexible environment.
- Extensive and proven experience/in-depth knowledge of business operations and systems requirements processes and ability to apply technical solutions to meet business needs.
- Must be a capable team leader, used to managing teams of consultants, analysts, technologists and third-party suppliers to develop detailed solutions, costs, timescales and methods for delivery of technology solutions.
- Seasoned at successfully managing the sourcing and selection process for third-party software , hardware and other technology components and services, as required to enable delivery of digital transformation solutions.
- Skilled at adaptable communication to effectively translate between technical and business language.
- Well versed in educating and leading project team members on business unit goals, objectives, and initiatives, and guiding junior resources to develop appropriate system solutions in alignment with business objectives.
- Ability to identify, propose and oversee the execution of business and IT solutions as well as interpret documents communicating business and IT needs and requirements.
- Must possess the skill to assess the client needs through direct interaction and identify opportunities to develop the business through effective use of technology.
- Excellent communication skills - both oral and written.
- Experience overseeing/managing third-party/vendor technical teams and resources.
- 11+ years of relevant experience in a subject matter expert capacity.
- Master's Degree
- May require travel up to 10% of the time
- Requires on-call status
- After hours and periodic shift work may occasionally be required
- Willingness to support applications 24 x 7 (24 hours a day, 7 days a week)
- Additional duties as assigned
- Following Salesforce certifications (Three or more)
- Certified Advanced Administrator
- Certified Platform Developer I
- Certified Platform Developer II (Optional)
- Salesforce Community cloud consultant
- System Architect
- Application Architect
- Integration Architect
- Data Architect
- Must have excellent oral and written communication skills.