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Job Number: 234631Salesforce Trusted Advisor
Description: As a Salesforce Trusted Advisor, you will be part of a team responsible for a modernization effort to streamline operational processes in order to support the program's mission. The Salesforce Trusted Advisor provides support in the following areas: requirements gathering, configuration, testing, training, and post deployment support. As a Salesforce Trusted Advisor, you will work alongside stakeholders and provide them with valuable solution on a business problem and alongside work with development team to support the prototype, test, and deploy the solution.Key roles and responsibilities include, but not limited to:- Work with stakeholders to gather, understand, define, and prioritize business requirements
- Help prototype and validate user stories and to-be process flows to support the design and development phase
- Work collaboratively with team members and third-party developers to design a solution that will meet business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce if needed
- Collaborate with third-party developers to help build, test, and verify that solutions will meet the business requirements
- Facilitate key meetings with third-party developers and stakeholders including requirement sessions, system demos, and user acceptance testing
- Assist with system documentation and provide end user training
- Maintain current knowledge of relevant technologies as assigned
- Participate in special projects as required
- Requires BA/BS
- 10+ years of related experience
- 4+ years of experience using Salesforce to develop client or business solutions
- Salesforce Admin Certification is necessary
- Experience with the Systems Development Lifecycle (SDLC) in a government agency
- Hands on experience configuring Salesforce, including workflows, validation rules, and security controls
- Proven ability leveraging analytical and problem-solving skills in a fast paced environment
- Detail-oriented individual with the ability to quickly ramp up on business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Demonstrates flexibility and willingness to do what it takes to get the job done
- Knowledge of Customer Contact Center and Salesforce integration with telephony, ACD etc.
- Experience in building case management systems and reporting/data analytics products a plus
- Contact center experience is a plus
- One or more Salesforce certifications preferred: System Administrator, Development lifecycle & deployment designer, Data Architecture & Management Designer, Sharing and Visibility Designer