Event Sales & Services Manager

Event Sales & Services ManagerReporting to the Director, Conference Services, the Event Sales & Services Manager is responsible for handling all groups booked by Group Sales that consist of 11 or more guest room peak nights. Conference Services manages the successful planning, coordination, and communication of all conference activities while maximizing revenues and guest satisfaction by working cooperatively with all related hotel departments to ensure the highest level of service for the Fairmont Washington, D.C. guests. Consistently offers professional, engaging and friendly serviceSupervises the planning and coordination of meeting, banquet and guest room related activities to ensure that obligations by the hotel and the client are met with satisfaction.  Responsibilities include but are not limited to: Banquet menu selectionsMeeting set-up specificationsArrival/departure patternsOutside vendor requirementsProps and decorations for functionsAdditional equipment and/or services, if requestedOutlet expectationsEnsures satisfactory liaison between clients/guests and hotel departments.  Supervises service and overall coordination of all arrangements on BEO’s and resumes.Responsible for timely distribution of precise conference requirements to all departments.  BEO’s and resumes are due for the following week by 2:00pm on Tuesdays.Conducts pre conference meetings for all groups who requestConducts post conference meetings with all clients and e-mails comments to all managers.Distributes Meeting Planner Satisfaction Surveys to all clients.“Up sells” all department services to include food and beverage, amenities and set ups.  Charges additional meeting room rental for additional meeting space.Attends meetings to review additional meeting space requested by clients when more than 30 days out.Works closely with Group Rooms Coordinator to ensure all sleeping room needs are being met. Monitors cut-off, pick up, attrition, and VIP’s.Works closely with audiovisual company to ensure client’s AV needs are met.Works closely with Credit Manager to ensure proper billing.Works closely with Sales Manager to ensure a complete and smooth turnover from Sales to Conference Services (i.e. space blocked properly, turnover form filled out, credit established.)Establishes and maintains an excellent working relationship with all hotel departments.Attends weekly meeting/training given by Director of Conference Services.Preparing monthly forecasts by reviewing food, beverage and meeting room rental revenues for their particular groups.Attends BEO meeting when they have groups in-house.Participates in Lobby Duty program.Other projects and duties as assignedWhat’s in it for you:Competitive SalaryPaid Time OffMedical, Dental and Vision Insurance, 401KEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities                                                                                                 Rate of Pay: $60,000-74,000 per annum