Commercial Relationship Manager

Job DescriptionThe Commercial Relationship Manager will own a portfolio of mid-market and enterprise clients, driving retention, expansion, and long-term value. You will act as a strategic partner—understanding client objectives, shaping solutions with cross-functional teams, negotiating renewals, and identifying upsell opportunities. Success in this role looks like trusted relationships, predictable pipeline, and clear impact on revenue.ResponsibilitiesServe as primary point of contact for assigned accounts; lead quarterly business reviews and roadmap planning.Develop account plans that align client goals with Hype Tier solutions, delivering measurable outcomes and ROI.Manage renewals end-to-end; forecast health, mitigate risk, and execute retention strategies.Identify and close expansion opportunities (cross-sell/upsell) in partnership with Sales.Coordinate with Delivery, Product, and Analytics to scope initiatives, resolve issues, and ensure on-time execution.Track account performance, report insights, and maintain accurate CRM hygiene and forecasting.Draft proposals, MSAs/SOWs, pricing updates, and negotiation materials.Escalate blockers promptly and drive post-mortems and continuous improvement actions.