Vacancy caducado!
Our client is in immediate need for a talented
“Incident Manager”; with experience in the IT Industry. This is a Long Term Contract and is located in “Wilmington, DE”. Please review the job description below and contact me ASAP if you are interested. This requirement is Onsite from Day 1 | Local candidates are highly preferred Required Skills and Responsibilities:- 5+ years of experience as IM engineer.
- Review proposed major incident and access validity based on business impact
- Facilitate Troubleshooting bridge calls to drive issues to resolution
- Document activities and discussion around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an After-Action Report for every Major Incident
- Recommend Corrective actions to the Problem process for postmortem discussion
- Review and correct SOP’s/ Documentation as requested
- Contractor shall facilitate a Daily Operations Call reviewing previous major incidents and reviewing upcoming changes.
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment.