Vacancy caducado!
Our client in newark, dE is looking for a NOC Support Tech/Helpdesk Tech to join their growing team. This is a permanent role by way of contract to hire.
This role is on-site 5 days/week. Shifts: 3rd shift - 10:30pm-7:30am - 1 hour lunch 2nd shift - 2pm-11pm - 1 hour lunch 1st shift - 7am-4pm - 1 hour lunchPosition Description:- Respond to all incidents, outages, and performance alerts - determine if issues need to be escalated and communicate with appropriate technical teams
- Troubleshoot, gather information, and document issues with client to communicate issues and report to appropriate IT support teams
- Alert appropriate parties of network problems and work to resolve
- Collect and review performance reports, report trends in hardware and applications performance to assist various IT teams to predict outages and issues
- Monitor network systems that include telecommunication circuits, LAN/WAN systems, routers, firewalls, VoIP systems, servers, storage, backup, operating systems, and cope applications
- Notify customer and 3rd party service providers of issues and outages while working to resolve
- Perform basic systems testing and operational tasks
- Troubleshoot PC, printer, and application problems
- Provide support to field technicians
- Responsible for managing antivirus for enterprise workstations
- Create and maintain access badges for multiple sites
- 1+ years of Helpdesk or call center experience
- Ticketing experience and providing remote support
- Strong customer service experience
- Experience troubleshooting and triaging network and system related problems
- A+
- NET+