Job DescriptionOracle believes in empowering people to do more, through world class analytics. We are the Services Excellence Program Management organization within Oracle Analytics, responsible for innovating, building and supporting the service management technologies and capabilities that enable our products.Our vision is to make our products world class services through the principles of customer experience first, scalability, availability, reliability and security. We invest in the development of process and technology to optimize our services.We are seeking a Principal Program Manager who has a proven track record in excellence and can partner effectively to drive impact. You will be responsible for understanding customer (internal/external) and partner requirements within the context of the overall business, and to transform them into high value capabilities. You will work with internal/external partner teams to align vision, define objectives, manage risks, create functional solutions, define/implement plans, and ultimately deliver impact. It is the expectation that the PM becomes a SME in the space influencing the direction, strategy and design of the solutions working closely with engineers. The successful candidate will have excellent written and oral communication skills, cross-organizational and project management skills and thrive in a highly innovative, fast paced, evolving and ambiguous environment.Career Level - IC3ResponsibilitiesResponsibilities
Own/drive/participate in array of initiatives/deliverables across the portfolio of service management capabilities, processes, and technologies. This includes patching/releases/ deployments, tenancy/capacity management, cloud optimization initiatives and product engineering.
Effectively present new programs to executives for clarity and buy in across the organization.
Gather/create requirements and define/deliver proper solutions (process + tech) with the mindset of reliability, quality, extensibility and scalability.
Influence direction of solutions with a strategic view on future aspirations.
Ensure proper business case/ROI has been done for feature prioritization.
Effectively manage prioritization discussions as they relate to features/requirements and roadmap the work effectively.
Work with partner teams to determine service strategy and prioritize features/process changes.
Manage expectations, alignment and communications with customers and stakeholders through cadenced meetings, reports, statuses, reviews etc.
Build out analytics specific to the area of involvement. This includes KPIs, metrics, dashboards, and reporting. The candidate should be able to use data to speak to the efficacy of their processes and capabilities.
Qualifications
5+ years of software Program Management experience with demonstrated success in software, process engineering
3+ years of experience in workflow management and process optimization.
3+ years of experience in service management, devops or SRE
3+ years of experience in analytics – using data to inform decisions and investments
Bachelor’s degree required. Masters preferred. Education in technical area preferred or equivalent work experience
Knowledge/background in software industry products/services/applications required with knowledge of Oracle’s products/services/applications preferred
Experience in defining functional specifications for applications, processes and capabilities
Ability to learn quickly and work independently while dealing with ambiguous situations, with a strong positive attitude
Strong cross-group collaboration in solving complex problems
Ability to anticipate and analyze risks and develop mitigation plans
Detail-oriented while able to see the bigger picture, organized, critical thinker
Understanding of the principles and frameworks of successful project management
Ability to effectively manage conflict and work through differing points of view using data points and presenting evidence.
Strong communication skills (written and verbal)
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range in USD from: $98,900 to $158,200 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer