Elderly Living Apartment Complex Leasing Consultant
Essential Duties and Responsibilities:
Sales/Marketing:
Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
Perform telephone market surveys and physical shops of competitors
Recommend strategies and programs for on-site marketing activity
Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
Recommend programs and strategies to increase qualified traffic and closing ratios.
Attend weekly marketing meetings
Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Administrative:
Inspect apartments with the new residents at move in and complete all the necessary paperwork
Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
Accurately enter all prospect and resident data into Entrata in a timely manner
Keep files, desk, and leasing area organized
Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
Inspect market ready units and models each morning
Customer Service:
Assist in planning and preparation of resident functions.
Walk the property for curb appeal and overall property appearance.
Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
Provide excellent customer service and display courteous and professional attitude toward all customers
Maintain availability for resident functions, community affiliated events and weekends
Perform other duties as required
Maintain all leasing office standards
Requirements:
1-year customer service or sales experience (or relevant education)
Strong computer skills including Microsoft Office (Word, Excel)
Excellent English communication skills, both verbal and written.
Must be able to walk apartments and grounds, including steps and climbing stairs
Occasionally requires lifting 20 pounds or less
Must be available to work weekends and holidays