Job Details

ID #45506106
Estado Connecticut
Ciudad Stamford
Tipo de trabajo Contract
Salario USD Depends on Experience Depends on Experience
Fuente American Cybersystems, Inc.
Showed 2022-09-07
Fecha 2022-08-31
Fecha tope 2022-10-30
Categoría Escritura/edición
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Copywriter Iii

Connecticut, Stamford, 06901 Stamford USA

Vacancy caducado!

Job Title: Copywriter III

Location: Stamford, CT (Onsite)

Duration: Long-term Project

Job summary:
  • The Manager of Multilingual Communications is responsible for supporting the development of relevant in-language communications to ensure we deliver an industry-leading customer experience across multiple digital customer service channels. The Manager will support the Sr. Manager and Director in collaborations with cross-functional teams who lead the strategy, roadmap prioritization, journey/experience mapping, and the identification of opportunities to improve the experience, all through the customer lens.
  • This role requires strong Spanish-language content development abilities as well as creativity, technical proficiency and operational excellence. The ideal candidate will have a proven track record in Spanish-language content management, content QC and customer experience and operations.

Major Duties and Responsibilities:
  • Actively and consistently supports all content creation, management, quality control and delivery of the breadth of Spanish-language and Bilingual communications. Support the Director in the implementation and centralization of content creation process enterprise-wide and assure consistency in order to provide a holistic customer-centric experience in the customer’s language of choice for customer-facing communications, agent, technician, customer service, and digital and non-digital communications.
  • Must have advance knowledge of standard concepts, practices, and procedures of writing copy for print and Web. Blend an array of ideas and concepts into a single cohesive message while maintaining the voice of the business. Write clear and persuasive copy for different media platforms.
  • Customer communications type include but not limited to: Billing, appointment reminders, change of service, T&Cs, Outages & troubleshooting, Mobile, Internet and Video onboarding and lifecycle content, Collections, Retail collateral and in store posters, helpful hints and support content.
  • Spanish-language content outputs will include Client App, Client TV App, IVR, Virtual Agent, Self-Service Activation Microsites.
  • Update and maintain a universal Spanish-language glossary and checklists for consumers, category and Client terminology to ensure consistent tone/voice.
  • Guide three agencies and establish a content ticket request tool for internal stakeholders with relevant timelines, QC procedures and standards,
  • Deliver relevant content from end-to-end customer experience for multiple digital service channels.

Required Qualifications:
  • Required Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English and Spanish.
  • Customer centric-focused and thought leader
  • Shows excellent command of the English and Spanish-language with a knack for sentence structure, context, syntax and grammar
  • Excellent written and verbal communication skills
  • Effective communication, leadership and presentation skills
  • Effective facilitation, brainstorming and collaboration skills
  • Acute ability to assess and understand the data to “tell the story”
  • Understanding of the customer lifecycle journey.
  • Ability to manage multiple projects while coordinating efforts across a variety of functional areas
  • Ability to prioritize and organize effectively
  • Extensive knowledge of emerging digital trends and technologies
  • Ability to influence internal and external key stakeholders and build consensus
  • Ability to develop strong working relationships with peers and project members
  • Ability to provide leadership and direction to cross-functional and virtual teams
  • Ability to communicate with all levels of management and company personnel
  • Ability to make decisions and solve problems while working under pressure
  • Ability to drive results within a matrixed organization
  • Effective written and verbal communications skills
  • Ability to think independently
  • Self-starter

Required Education:
  • BA/BS in Marketing, Communications, or equivalent work experience
  • Required Related Work Experience and Number of Years
  • Experience in English and Spanish-language content development/copy editing, proofing, QC and developing content/programs to improve customer experience - 4+
  • Project management experience - 3+
  • ability to multi-task and handle large volume of projects and demanding deadlines

Preferred Qualifications:
  • Preferred Skills/Abilities and Knowledge – Fully bilingual with abilities to write and speak Spanish and English fluently

Preferred Education:
  • Marketing communications, Certified Spanish-language translator.
  • Preferred Related Work Experience and Number of Years, 4/5+ years. Spanish-language teachers, Spanish-language copy editors/writers and Hispanic advertising/Marketing

WORKING CONDITIONS:
  • Office environment

Vacancy caducado!

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