The Senior Director (SrD), Corporate Physical Security (CPS) position will lead the critical incident response program, to include management and training of Enterprise and Regional Critical Incident Response Team members. It will also lead efforts to reduce Workplace Violence incidents, including education and reporting requirements. The position will require knowledge and leadership of the Emergency Communications Systems, as well as all aspects of tactical and strategic management of physical security programs. The position will manage an Executive Support Program. The position will report to the Senior Vice President of Corporate Physical Security and will require up to 40% travel.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for Charter Communications regional leadership for all physical security operations.
Directs planning for security operations and activities throughout the Region, including physical security, incident management, executive protection, threat assessments/mitigation, cybersecurity risk identification/support, and awareness programs.
Develops senior strategic relationships and acts as liaison between Charter Communications and law enforcement agencies, emergency management agencies and leadership at Federal, state and local levels.
Develops and implements a proactive, predictive risk strategy combining early identification of significant security risks in the region with a proactive mitigation and ongoing surveillance program.
Acts as a leader in all workplace violence responses, with a specific focus on awareness, education and training for the workforce.
Directly accountable for meeting financial and operating objectives of security projects and operations within the Region.
Cultivates skilled security leaders within the Region by assigning responsibility, managing accountability and providing opportunities for growth.
Performs other duties as requested.
REQUIRED QUALIFICATIONSRequired Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Advanced effective communication skills and a high level of executive presence
Comprehensive understanding of the criminal justice system to include federal, state and local criminal statutes and the candidate must have extensive experience managing complex investigations
Comprehensive understanding of incident reporting and case management
Extensive experience with progressive security risk management processes and techniques related to physical security, investigations, threat assessment and mitigation
Understanding of the complexities of software and networking; how the systems work together
Ability to effectively manage large complex projects
Ability to efficiently manage multiple tasks simultaneously to completion
Ability to read and write in English and use mathematic skills accurately to complete daily paperwork Accuracy and attention to detail
Knowledge and experience with evidence handling and case building for prosecution
Knowledge of Microsoft Outlook, Word, Excel, and PowerPoint applications
Experience and/or training in interview/interrogation techniques
Required EducationBachelor’s degree in area relevant to the security fieldRequired Related Work Experience and Number of YearsCombined experience managing personnel and process in the military, local law enforcement or corporate security environments - 15PREFERRED QUALIFICATIONSPreferred Skills/Abilities and Knowledge
Knowledge of Federal, state or local regulations relevant to the company and data privacy affecting telecommunication service (i.e., PCI, CPNI, SOX, HIPAA)
Knowledge of the Telecommunications industry
Working knowledge of incident management system
Working knowledge of physical security equipment
Working knowledge of enterprise security risk management
Working knowledge of Charter Communication’s access control system and video management system
Working knowledge of Charter Communication’s incident management systemThreat assessment/management
Preferred EducationMaster’s degree preferredCertification in related security fields (CPP, PCI, PSP, CFE, CFI)WORKING CONDITIONSOffice environmentUp to 40% travel requiredGSE801 2024-45538 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)