Help Desk Analyst I

Description We are in need of a Help Desk Analyst I to join our team in the consumer products industry, located in Stamford, Connecticut. This role offers a short term contract employment opportunity. As a Help Desk Analyst I, your responsibility will involve handling and resolving technical issues, maintaining our IT equipment inventory, and providing off-site support when necessary. Responsibilities: Maintain and update tickets in accordance with the Incident management workflow Oversee the configuration and deployment of new machines Ascertain the impact and urgency of incidents and support requests to determine priority Escalate unresolved requests and incidents to higher levels Maintain a structured knowledgebase of solutions and records Execute project tasks within the stipulated timeframe Assist with login requests including additions, changes, and deletions Conduct basic preventive maintenance of equipment Troubleshoot technical issues within the environment Provide off-site support on an as-needed basis. Requirements Proficiency in Android Development Knowledge of Cisco Technologies Experience with Citrix Technologies Familiarity with Mac Computers Proficiency in Microsoft software and tools Experience with Active Directory Knowledge of Apple Devices Understanding of Computer Hardware Experience in Configuration Management Familiarity with Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .