Vacancy caducado!
IT Support needed in Ridgefield, CT – 11498432 11+ Months The IT team that supports the Medical Information business is looking for an experienced Systems Support/Analyst to provide technical support of the Envision System, which is the global medical information system at CLIENT.
Responsibilities- Learn and understand the global MI business process, Envision System, and Envision System interfaces.
- Perform troubleshooting as required and participate in problem-solving efforts of application issues and interface issues as reported by Envision end users
- Monitor, update, and follow-up on issues reported in Service Now, CLIENT’s Service Desk issue reporting software
- Report and track confirmed issues with application supplier
- Test application fixes and new releases to ensure quality and usability for Envision end users
- Aid in reviews of technical system documentation pertaining to Envision System interfaces
- Complete assigned tasks for various Envision System projects
- At least 5 years’ experience with system support, testing, and systems analysis.
- Proven troubleshooting, analytical and problem-solving skills
- Demonstrated ability to quickly learn business processes and related systems
- Familiarity with Salesforce/Veeva is preferred
- Understanding of software development and software quality assurance
- Demonstrated organizational skills and ability to work independently
- Must be detail and quality oriented
- Excellent written and verbal communication skills
- Ability to manage time, prioritize, and complete multiple tasks effectively on schedule