Vacancy caducado!
- Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
- Responsible for daily moves, adds, changes, and repairs as needed
- Proactively monitors systems responsiveness, communicated, and report issues
- Support contact center platform services and all project related and ongoing operation for voice communication services
- Working with vendor and telco for wiring and CO/PRI circuits
- Monitoring call accounting system and produce call detail reports as needed
- Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
- Installation and support of communications hardware and software
- Analysis, design and development of communications systems
- Network hardware and software installation and support
- End user support - face to face and via telephone
- Familiarity with cellular communications and mobile devices
- Excellent customer service skills
- PC Hardware and software use
- Expertise implementing and supporting Avaya and/or NEC systems
- Expertise with video conferencing systems
- Experience with Five9 contact center
- Experience with SIP trunking