These positions will be second and third shiftPrimary responsibilities include: Serve as the first point of contact for customers seeking technical assistance for SAP, Solumina, and Citrix. Perform remote troubleshooting through diagnostic techniques and customer interface. Determine the best solution based on the issue and details provided by customers. Walk customers through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Advise leadership on key trends through reporting. Implement better practices that will streamline assistance and/or prevent future problems. Analyze and pareto systemic issues to formulate recommendations for future enterprise system Key qualifications include: Experience identifying, troubleshooting, diagnosing, and solving help desk technical related issues. Curiosity and ability to problem solve. Knowledge of Operating Systems and information flow. Customer service mindset developed by working with different stakeholder groups. Relentless commitment to quality. Solid understanding of computer systems, mobile devices and other tech products. Strong interpersonal skills. Excellent verbal communication skills. Skills:Sap, materials management, warehouse management, solumina, Troubleshooting, Customer service, microsoft officeAdditional Skills & Qualifications:The individual must possess established and proven skills to develop and foster positive working relationships while maintaining customer and organizational priorities. Strategic leadership with a focus on results is key for success.SAP / Solumina / Microsoft Office Suite / Project Manager tool sets are REQUIRED.
College degree in Supply Chain, Business, IT, or engineering is a nice to have.
Experience Level:Expert LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.