Vacancy caducado!
Onsite Desktop Support in Victor, CO. Ideally someone within 20 miles of Victor, CO to be onsite daily. PURPOSE:Provide support of Digital Workplace devices, including: End-user devices, mobile devices, unified communications, IT infrastructure and network operations, and, issue resolution. May collaborate with multiple regional or site end-user related projects, project teams and budgets.Demonstrates broad knowledge of new desktop and mobile technologies; strong ability to work on team environment and follow instructions, coordinate technical activities with the customer; and accurately evaluate risks and expectations.ESSENTIAL DUTIES:
- Provides support for areas of responsibility for Corporate site IT facilities and IT End User Services which may include: support and troubleshooting of Desktop devices, mobile/phone devices, printer devices, Audio/Visual equipment and other related IT devices and services that are deemed part of the Digital Workplace.
- Works with Desktop Services, Services Desk and Endpoint Technicians and Leads to obtain status of the overall health of the Digital Workplace environment
- Ensures that end-user environments are effectively maintained and supported
- Consistently maintains departmental SLAs within acceptable levels
- Works with Manager of Desktop Services on continuous improvements for department’s operations.
- 3 - 5 years’ experience in service or technical support role
- Self-driven, with a proactive and strategic vision of IT service delivery
- Possess strong IT knowledge and understanding with deep skills in IT operations, customer relationship management and outsourcing vendor relationship management
- Skilled at issue resolution
- Has a deep understanding of service level agreements and metrics.
- Ability to communicate effectively, both orally and in writing, with subordinates, colleagues, clients and customers at all levels
- Ability to effectively work within and meet projects timelines and constraints
- Has an overall understanding of the objectives and functions of the company, business units and departments serviced by IT.
- Good communicator with exceptional people, team and facilitation skills.
- Skills and Abilities:
- Excellent verbal and written communication skills, and the ability to achieve results through others.
- Self-driven individual focused on service with strong skills for issue resolution
- Ability to identify problems, make decisions, create solutions, and take action.
- Highly self-motivated and directed with an attention to detail and a strong customer service orientation.