Staff Site Reliability Engineer, Cloud Operations

CyberSource, a Visa company, is a global leader in eCommerce payment management. CyberSource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, CyberSource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems.CyberSource is looking for a bright, passionate and dedicated employee to join our Operations 2nd Level Applications team. In this role you will be responsible for implementing, and maintaining highly available and scalable infrastructure on AWS, GCP and our on-premise platform. These systems are truly the backbone of our business and process millions of transactions daily for some of the most prestigious companies in the world.Specific Responsibilities will include:· Collaborate with cross-functional teams to design and implement best practices for application and infrastructure architecture on AWS and GCP.· Maintain automated deployment, monitoring, and scaling solutions to ensure the smooth operation of our cloud-based systems.· Conduct regular performance assessments and capacity planning to identify and address potential bottlenecks and ensure optimal system performance.· Implement and maintain robust monitoring, alerting, and incident response systems to proactively identify and resolve issues.· Drive continuous improvement efforts to enhance system reliability, scalability, and efficiency.· Stay up to date with the latest trends and advancements in AWS, GCP, and site reliability engineering practices, and evaluate their potential impact on our systems.· Participate in on-call rotations and lead incident response efforts to minimize downtime and resolve critical issues.· Evaluate all infrastructure changes/maintenance and determine potential for platform impact and identify mitigating steps· Act as a single point of contact, training and champion for the Enterprise platform initiatives that impact the service line· Support Customer Support on merchant escalated issues specific to applications. (e.g. increase latency)· Provide technical guidance and mentorship to team members, promoting knowledge sharing and professional development. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.