JOB SCOPELeads in the planning, design, development, implementation, and execution of innovative application and platform solutions related to service delivery (WiFi, 5G and MVNO) , security, datacenter systems supporting Charter’s Wireless network. Drives identification and adoption of best-in-class operational practices and procedures across a multidimensional, for business-as-usual tasks, deployment, capacity planning, forecasting, resiliency, hardening, and DR/HA. Designs and establishes, standard operating procedures, develops and implements platform enhancements and makes recommendations for improvements. Leads implementation of approved application designs and security solutions while ensuring optimized service delivery for WiFi, 5G, and MVNO platforms.DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsibilities include designing, deploying, managing, and ensuring stability of the application and platform ecosystem to provide network security, high availability, fault tolerance, and scalability to effectively and efficiently support mission critical business systems.
Demonstrates a high level of competence in IT operations, application monitoring, deployment and configuration management, availability and performance optimization, capacity management and forecasting, cloud computing, and coordination of implementation.
Represents the Operations Department working closely with Architects and Engineers in designing, modeling, and implementing new technologies.
Become a trusted partner of our Operations team through the delivery of excellent customer service and knowledge that will allow our business to grow.
Troubleshoots and resolves major system issues.
Assists and leads efforts for design, redesign, and operational efficiencies as business objective and strategies evolve.
Project management – document project requirements including scope, costs, schedule, testing and terms of delivery to ensure project is completed with highest level of quality on time and within budget.
Research and identify technology opportunities and their application to the business.
Test and validate all new hardware and software for proper configuration and performance.
Adhere to industry specific local, state, and federal regulations, as applicable.
Knows, understands and follows company policy.
Performs other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
Bachelor's Degree in Computer Science, Electrical Engineering, or related field or equivalent work experience; May require Industry Standard Certifications
Minimum six (6) years of System or Server Administration experience
REQUIRED JOB QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Ability to use personal computer and software applications
Systems knowledge (Linux, Unix, StarOS, etc)
Ability to work in a team environment
In-depth knowledge in areas of specialty for specific applications, and general knowledge of supporting or integrating applications creating platform ecosystems.
Basic Knowledge in TCP/IP and the OSI Model
Expert knowledge in using ticketing and software tools to support the current operations.
Expert knowledge of software designing software, such as Visio
Ability to perform duties in a very fast-paced environment and ability to learn new technology quickly
Ability to use the following office equipment telephone, copier, fax, and calculator
Ability to use personal computer and software applications
Knowledge of Microsoft Office
General knowledge of OSI stack and application architectures
Proficiency in networking technologies (e.g., routing, switching, firewalls, VLANs, VPNs)
PREFERRED QUALIFICATIONS
Knowledge of company products and services
Experience in 5G, WiFi, Provisioning infrastructure
Linux, Unix, Oracle, K8s, Dockers, Splunk or other system administration certification are helpful
Infrastructure knowledge (Raw Iron, Steel Cloud, ElasticCloud, OpenStack, AWS, RedHat Openshift)
Knowledge and experience with virtualization technologies (e.g., VMware, KVM, Hyper-V).
Proficiency in containerization and orchestration tools, including Kubernetes and Docker.
Preferred CCNA certification or equivalent networking expertise.
WORKING CONDITIONS
Office Environment
May work in Lab or Data Center/Implementation Facility environment
24X7 Network Operations environment
Occasional travel as required
ISY308-NTO 2024-45563 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.This job posting will remain open until 2025-01-02 11:00 PM (UTC) and will be extended if necessary.The base pay for this position generally is between $88,200.00 and $156,600.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)