Apartment Leasing Consultant/ Property Manager (Ft. Collins)
The experienced leasing agent is responsible for the leasing and marketing of available and upcoming available homes, and maintaining positive resident relations of multi-family residential apartments.
Daily Responsibilities:
Greet prospects and qualify by covering all application requirements
Immediately record all telephone and in-person visits on appropriate reports.
Maintain the integrity of our resident database.
Manage work order and maintenance logs for multiple properties and owners
Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
Ensure apartment is ready for resident to move-in on agreed date.
Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
Assist in monitoring renewals. Distribute and follow-up on renewal notices.
Monitor advertising effectiveness. Gather information about market competition in the area and file.
Represent the company in a professional manner at all the times.
Maintain current resident files.
Maintain and record daily inspections for the community.
Distribute all company or community-issued notices.
Maintain accurate monthly commission records on leases and renewals for bonus purposes.
Assist management team with other various tasks as required.
Consistently implement policies of the community.
Resident Retention
Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.
Quickly complete maintenance Service Requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
Maintain open communication with Community Manager.
Contribute to cleanliness and curb appeal of the community on continuing basis.
Assist in other office duties as directed by the Community Manager.
Software Knowledge
Buildium Software a plus
Craigslist posting
Microsoft Office
Skill Sets Required:
Demonstrate an ability to support and contribute to community team.
Demonstrate strong oral and written communication skills.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
Must possess a positive attitude and the ability to smile under all circumstances.
Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
Comply with expectations as demonstrated in the employee handbook.
Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
Personality Traits
Honesty
Integrity
Enthusiasm
Creativity
Professionalism
Previous Job Experience
1 year of Apartment Leasing experience preferred
Ability to work a flexible schedule
Education
High School Diploma or equivalent required
Fair Housing Training
Required
Working knowledge of real estate law and leasing practices
Excellent communication skills
Ability to close!
Customer service orientation
Must be able to pass a background check and have reliable transportation
If this sounds like you then we want to meet you! Respond to this ad with your resume or interest and we'll reach out to arrange an interview and get you started!