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Customer service specialists are responsible for handling customer needs and identifying appropriate solutions. Our customer service specialists are highly motivated, have proven leadership abilities, a strong customer service attitude, integrity, a desire for professional development and a willingness to learn. Our culture is energetic and fast-paced. This requires each individual on our team to be self-motivated and achievement-oriented. We are focused on continuing to build our client services team and require strong work ethic, a positive attitude, and lastly, career and goal driven individuals.
Primary Duties:
- Answer incoming calls from clients who are currently enrolled in our program
- Research, manage, and resolve any issues clients or creditors may have about their interest rates, proposal statuses, and payments
- Resolve escalated client issues and provide information in a timely and efficient manner
- Troubleshoot any questions or concerns the client may have and maintain client confidentiality at all times
- Appropriately notate client accounts in the Access database
Reasons to apply:
-Promotions available for qualified candidates and management candidates
-Health and life insurance offered
-Full training provided
-Retirement programs
-Exciting work environment
Position Qualifications:
- A minimum of 1 years of customer service experience
- Proven ability to problem solve, multi-task and take initiative
- Capacity to learn a wide variety of new information and implement the knowledge to handle all types of customer issues
- High attention to detail and accuracy
- Ability to work independently as well as part of a team
Our company is changing lives and empowering people. If you want an exciting career where you can truly make a difference and change lives, this is your opportunity. Positions available include entry to mid level customer service. Our company is continually recognized as A Top Workplace, as well as top in training.
Please use the provided email link to send resume for application/interview.