OverviewCommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.Responsibilities
Able to multi-task and collaborate with site personnel and project team(s) during the design, implementation, activation per project requirements
Applies business and technical knowledge in assigned functional areas
Ensures process deliverables are completed on time, budget, and quality.
Maintains a level of technical literacy appropriate to their role
Provides implementation services for projects that align to the VoIP deployment cycles, organizational governance policies, and industry best practices
Provides support for day-to-day project issues in the appropriate tracking systems while adhering to prescribed escalation & change control procedures
Provides input for design, development, and testing of processes under direction.
Seeks guidance and direction as necessary
Supports standardization of documentation and the integration of applicable standards and practices.
Work with Voice project managers and Voice engineers to successfully migrate legacy voice platforms to a new voice technology solution
Perform Station/Jack Surveys at the facility to gather information about the current placement and configuration of phones and document information for the new VoIP configuration
Perform inventory of the equipment for the project that has been delivered to site and once the activation is finished the overstock will be palletized and sent to our Integration Center
Build and Stage Phones for deployment
Deploy and test Phones prior to activation
Support the activation by troubleshooting and resolving issues preventing the phones and headsets from working properly, and helping users understand the right way to perform their work on the devices
Continue to evolve and enhance the voice platform for future technology, optimization, and operational excellence
Interpret business and medical requirements into actionable voice technology deliverables
Capable of moving projects forward with minimal supervision or oversight
Personally motivated to learn new technologies, understand organizational challenges and use creative processes to deliver improved services for our patents, staff, and ministry
Ability to travel up to 75% and work varied or non-business hours during implementations.Travel is planned at least 1 month in advance.
Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.Qualifications
Prefers a bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
Qualified candidates must possess a combination of business and technical skills. They must be change advocates and innovators, quick learners and results-oriented
Influencing others in a matrixed team environment is critical to success
Requires 1 or more years of technical experience
Strong time management and task focused delivery capabilities
Strong analytical and problem-solving skills are required
Any experience in the healthcare or medical industry a plus
Any experience with PBX/VoIP deployments is a plus
Basic understanding and comfort leading business and technology partners through a structured development and/or implementation life cycle and support model.
Ability to understand technology projects and concepts as they relate to high-level business objectives.
Operational understanding and ability to work in a complex and matrix oriented team environment; experience working in a team-oriented, collaborative environment.
Basic command of key productivity applications.
Basic knowledge of CommonSpirit's business operations, legacy systems, interfaces/EDI, and evolving technology is desired.
Pay Range$29.16 - $42.28 /hourWe are an equal opportunity/affirmative action employer.