The Service Adviser is the primary point of contact for all automotive service and repair matters.
The Automotive Service Adviser's core responsibility are to:
listen and thoroughly understand customer problems
to arrange for an appropriate automotive service visit
to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
You must have an unrestricted driver's license, clean driving record, automotive training is a plus, sales experience preferred, and has a strong technical and customer service performance record.
The following is a representative list of the duties and responsibilities associated with this position:
Meet/greet customers in person or on phone
Arrange prompt and accurate diagnosis of reported automotive related problem
Make best-value repair recommendations based upon nature of the problem
Manage delivery of required vehicle repair by successfully setting and managing customer expectations
Maintain documentation, including PO, invoices, work orders, reports, etc.
Enforce / follow organizational safety standards
Ensure appropriate parts are obtained for required vehicle repairs
Promote / showcase the repair facility
Take ownership and accept accountability for delivering outstanding service levels
Benefits & Perks
Medical Insurance offered
Aflac Packages available for employees
Paid vacation
Paid holidays
Ongoing training
Bonus opportunities
Clean work environment with advanced equipment
No evenings or Weekends
Gym Membership
Retirement ROTH with 3% match
We are a family business, and take great pride in our honest and trustworthy approach to automotive repairs and service. If this sounds like a fit for you, we would like to talk to you. Thanks.